A few years ago Yuan Jia worked with Marta Larusdottir and me as a master student doing her master thesis study in our research project on Agile development and UCD.
There was lack of studies describing to what extent different user centred methods were used in Scrum projects, so this became the topic of Yuan Jia’s master thesis, and which resulted in a conference paper. I remember that we had a very good collaboration with Yuan Jia, who now is a PhD student in the US.
When designing the study we quickly ran into problems with the number of respondents to our web based questionnaire. We did not have the mail contact information to people in organisation working with Scrum and user centred design. First we distributed the survey through the Uppsala Tax Office and LokaIdelen which is a website offering information to companies in Sweden. I also remember Yuan Jia’s long lists of company names and phone numbers as she systematically contacted company after company. Tedious work, but to be honest research work can be very much administration from time to time. In the end we had around 50 people who answered the survey 🙂
The survey has some interesting results, se Figure below. The most commonly used usability technique in Scrum projects is workshops, followed by lo-fi prototyping, interviews and meetings with users, all used by more than half of the participants.
One can note that all these usability techniques are informal, meaning that these techniques can be used quickly without much preparation. Formal usability evaluation with users is a highly ranked technique by the participants but not commonly used by them.
We presented the paper at the Human Centred Software Engineering Conference (HCSE) in 2012.
You find the paper here.