The magazine Publikt did a survey study with public authorities. The results showed that there are enormous work environment problems related to the IT systems. Many of the union elected representatives who responded to Publik’s survey indicate that employees are stressed and frustrated due to the shortcomings of IT tools. In their presenteation of the survey, I was asked to comments on the results:
“Most people I interview now have 15 to 20 different systems, including smaller systems like phones and other. If you go back ten years in time, nobody could know or suspect that this development could happen. The situation has just arisen, and this has contributed to this enormous problem.”
Some of the problems experienced by users can be linked to the difficulty of meeting the needs of the business with standardized systems.
“Standard system fits no one,” says Åsa Cajander. There are too long distances between those who use the systems and those who develop them. Even if you have user groups or the like, it’s very hard to make it work.
Developing and managing your own system is of course much more expensive than buying a standard system, she states.
“But you start counting the costs in a big organization, then maybe it would pay off. This could be a research study.”
The full article in Swedish is found here: