UCD Blog 1: IT Projects are Seldom Successful, and IT for Work is Problematic 

The last few weeks I have done lectures related to IT and UCD in different organisations.  I will do a blog series about these lectures, and I will also write some words about the different aspects that have been discussed in these seminars. I start out by saying a few words abou the situation with IT projects and the quality of IT systems.

Many investigations conclude that a majority of IT projects fail and do not deliver on time, on budget and with a satisfactory result. According to the Standish group’s definition of success only around 30 % of all IT projects are successful. This means that around 70% of all IT projects deliver too late, with low quality or with unsatisfactory results. These numbers are really horrible!

If one look at the computer systems for work, the problems are obvious and enormous. This is for example reflected in the organisation Unionen’s reports on digital work environment for white collar workers in Sweden.  These reports are based on surveys to employees that are members of the union named Unionen. They are named in the following way (translated from Swedish), and I let the titles speak for themselves:

2008: Why does not it get any better ?
2010: A system error ?
2011: Always Connected – Never Relaxed.
2012: One step ahead and two steps back.
2014:- No Lighting in sight.

The IT systems in health care do not work any better, as can be discvovered when reading any newspaper. The headlines in the photo to this blog post show some of the recent ones that I could find, and here you see some of the problems in the headlines:

X-ray Care has Large Problems Due to New IT system

Mapping shows: Non-stable IT support in ambulance care

Windows update reason for enormous breakdown at the hospitals in Uppsala

Stockholm cleans up among health care systems – investing 200 millions