Technology change human work, changes responsibilities, change decision making and we are losing knowledge and competencies, according to a paper by Holger Fischer and Björn Senft presented at the Human Centred Software Engineering Conference. Their research is then on how organisations should work to ensure that the systems build to support this work are usable, and conform with standards. Unfortunately the paper does not present the silver bullet to how this should be done ;-).
This research is indeed very relevant for my research group as it is a complex issue to design ICT that works well. Hmm. But after a few years in the area of ICT and work, we are getting a bit disillusioned about the state of the art when it comes to ICT at work. Or as one of my colleagues in the group joked :
“I do research on how to introduce new ICT systems for work in organisations without breaking the organisation down “