We have developed a new method for including the user perspective and the user’s digital work environment in software development.
The method is an adoption of the persona’s method where work environment aspects are included, and can be used when designing or procuring IT systems.
The method describes the holistic uses situation of a person with the 10-20 different IT systems that are used at work. It is based on a well known theory by Karasek and Theorell regarding control, demand and support in relation to stress.
For further reading see our book chapter on the topic. It is published in a Springer book.